Dog Couture Terms and Conditions

§ 1 General provisions

1. The online store at dogcouture.pl is operated by Dog Couture Nikola Stachura, Koźmice Małe 124, 32-020 Wieliczka, NIP: 6832142771, REGON: 545336666.
2. You can contact the Seller by email at sklep@dogcouture.pl or by phone: 608 393 678.
3. These Terms govern use of the online store, ordering, delivery, payments, the consumer’s right of withdrawal, complaints, and the rights and obligations of the Seller and Customer.
4. Customers should read these Terms before ordering. Placing an order requires accepting them.

§ 2 Definitions

• Customer – a natural person, legal person or organisational entity purchasing through the Store.
• Seller – Dog Couture Nikola Stachura.
• Shop – the online store operated at dogcouture.pl.
• Goods – products available in the Store, particularly dog beds, blankets and accessories.
• Sales contract – a contract for the sale of Goods concluded between the Seller and Customer through the Store.

§ 3 Placing orders

1. Orders can be placed on the Store website at any time.
2. To order, the Customer selects a product, adds it to the basket, provides the details required for fulfilment, chooses delivery and payment, accepts the Terms and submits the order.
3. Orders are fulfilled after confirmation and receipt of payment, unless the selected payment or delivery method states otherwise.
4. Product information displayed in the Store constitutes an invitation to enter into a contract. The sales contract is concluded according to the Store’s ordering process.

§ 4 Prices and payments

1. Product prices are stated in Polish złoty.
2. Available payment methods are shown in the basket and at checkout. They may include instant payments, BLIK and traditional bank transfer.
3. The total order price, including delivery, is displayed before final submission.

§ 5 Delivery

1. The Store ships domestically and internationally. Available delivery methods and costs are shown at checkout.
2. Domestic delivery options may include DPD, InPost courier and InPost parcel lockers. For large parcels, including some dog beds, delivery may be limited to courier services.
3. Collection in person is possible by prior arrangement by phone or email.
4. Most products are in stock and dispatched within 1–2 working days. If an item needs to be made, this may take up to 7 working days. The specific lead time is shown on its product page. Sweaters are made to order; the current lead time is approximately 2 weeks.

§ 6 Withdrawal from the contract

1. A Customer who is a consumer may withdraw from a distance sales contract within 14 days of receiving the goods, without giving a reason, unless a statutory exception applies.
2. To exercise this right, send an unambiguous statement to sklep@dogcouture.pl or use the withdrawal form provided by the Store.
3. Return the goods without delay and no later than 14 days after informing the Seller of withdrawal, to: Dog Couture Nikola Stachura, Koźmice Małe 124, 32-020 Wieliczka.
4. The Customer bears return shipping costs unless the Seller states otherwise.
5. Refunds use the same payment method used by the Customer, unless otherwise agreed.

§ 7 Complaints

1. The Seller must deliver goods that conform to the contract.
2. Complaints can be sent to sklep@dogcouture.pl.
3. Include contact details, the order number, a description of the issue and your requested remedy. Product photos may help speed up assessment.
4. The Seller will respond within 14 days.

§ 8 Personal data

1. The controller of the Customer’s personal data is Dog Couture Nikola Stachura.
2. Data is processed in particular to fulfil orders, handle payments and deliveries, communicate, assess complaints and meet legal obligations.
3. Details are provided in the Privacy policy.

§ 9 Final provisions

1. Matters not covered are governed by the applicable provisions of Polish law, particularly the Civil Code and the Consumer Rights Act.
2. These Terms are available in the Store and may be saved or printed.
3. Changes to these Terms do not affect rights acquired by Customers before they take effect.