{"id":1058,"date":"2025-03-17T09:17:01","date_gmt":"2025-03-17T09:17:01","guid":{"rendered":"https:\/\/newnorth.wpthemestudios.com\/north-lookbook\/?page_id=1058"},"modified":"2026-10-14T17:22:23","modified_gmt":"2026-10-14T15:22:23","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/dogcouture.pl\/en\/zwroty-i-reklamacje\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"<style> .dc-legal{max-width:980px;margin:0 auto;padding:clamp(38px,6vw,88px) 24px;color:#302622} .dc-legal .dc-legal-lead{max-width:720px;color:#75655b;font-size:18px;line-height:1.65;margin:0 0 34px} .dc-legal h1{font-size:clamp(34px,4.7vw,62px);line-height:1.04;letter-spacing:0;margin:0 0 14px} .dc-legal h2{font-size:clamp(22px,2.5vw,31px);letter-spacing:0;margin:34px 0 12px} .dc-legal p,.dc-legal li{line-height:1.72;color:#50413b} .dc-legal ul,.dc-legal ol{padding-left:22px} .dc-legal a{color:#7b573b;font-weight:700} .dc-legal-box{background:#fff8f0;border:1px solid #e2cdb8;padding:22px;border-radius:6px;margin:26px 0} <\/style>\n<article class=\"dc-legal\">\n<p class=\"dc-kicker\">After-sales help<\/p>\n<h1>Returns and complaints<\/h1>\n<p class=\"dc-legal-lead\">Something not right? Don\u2019t worry. Here is our simple returns and complaints process.<\/p>\n<section>\n<h2>Returns<\/h2>\n<ol>\n<li>If you are a consumer, you have 14 days from receiving your parcel to notify us of withdrawal from the contract without giving a reason, unless a statutory exception applies.<\/li>\n<li>You can send your notice to <a href=\"mailto:sklep@dogcouture.pl\">sklep@dogcouture.pl<\/a> or use the PDF form.<\/li>\n<li>Return the product to: Dog Couture Nikola Stachura, Ko\u017amice Ma\u0142e 124, 32-020 Wieliczka.<\/li>\n<li>We recommend including the form in the parcel or emailing it beforehand.<\/li>\n<\/ol>\n<div class=\"dc-legal-box\"> <strong>Return form:<\/strong> <a href=\"https:\/\/dogcouture.pl\/wp-content\/uploads\/2026\/05\/formularz-odstapienia-dogcouture-1.pdf\">Download the withdrawal form PDF<\/a>. <\/div>\n<\/section>\n<section>\n<h2>Complaints<\/h2>\n<ol>\n<li>If the product is faulty or does not conform to the contract, email <a href=\"mailto:sklep@dogcouture.pl\">sklep@dogcouture.pl<\/a>.<\/li>\n<li>Include your name, email address, order number, a description of the problem and the remedy you would like.<\/li>\n<li>If possible, attach product photos to help us assess the issue.<\/li>\n<li>We will respond to your complaint within 14 days.<\/li>\n<\/ol>\n<\/section>\n<section>\n<h2>Contact<\/h2>\n<p><strong>Dog Couture Nikola Stachura<\/strong><br \/>Ko\u017amice Ma\u0142e 124<br \/>32-020 Wieliczka<br \/>NIP: 6832142771<br \/>REGON: 545336666<\/p>\n<p>Questions before returning a product? Email <a href=\"mailto:sklep@dogcouture.pl\">sklep@dogcouture.pl<\/a> or call: <a href=\"tel:+48608393678\">608 393 678<\/a>.<\/p>\n<p>For the full purchase terms, see our <a href=\"\/en\/regulamin-sklepu\/\">Terms and Conditions<\/a>.<\/p>\n<\/section>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>After-sales help Returns and complaints Something not right? Don\u2019t worry. Here is our simple returns and complaints process. Returns If you are a consumer, you&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1058","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/pages\/1058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/comments?post=1058"}],"version-history":[{"count":6,"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/pages\/1058\/revisions"}],"predecessor-version":[{"id":4954,"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/pages\/1058\/revisions\/4954"}],"wp:attachment":[{"href":"https:\/\/dogcouture.pl\/en\/wp-json\/wp\/v2\/media?parent=1058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}